Frequently Asked Questions

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Need more help? Our dedicated team is here for you. Reach out via chat or email anytime.

Product Information

What makes your supplement formulas different from other companies?

Unlike many companies that rely on premade formulas, we craft our own unique blends from scratch. Each formula is meticulously developed to maximize synergistic effects, improving the bioavailability and absorption of every ingredient. We use only the most powerful, well-researched raw ingredients and extracts, and we avoid cheap fillers, binders, and weak powders to ensure high-quality, effective supplements.

Are Herbal Code Labs supplements made in the USA?

Yes, our products are proudly manufactured in FDA registered and GMP certified facilities in the USA. Our State of the Art facilities undergo regular audits by third-party agencies to ensure purity and consistent quality.

Are Herbal Code Labs supplements lab tested?

Yes, all our supplements undergo rigorous pre and post-production testing, both in-house and by third-party labs, to ensure purity and quality throughout the manufacturing process. This includes thorough testing at multiple stages to guarantee that our products meet the highest standards of safety and efficacy.

What are the dose recommendations?

Serving size will vary by product. You can find this information in the suggested use on the back of the product label, on the product page banners, and the "HOW TO TAKE" recommendation on the product page.

Are your products gluten-free?

Our premium supplements are not just gluten-free but also free from the most common allergens, including soy, dairy, egg, shellfish, corn, wheat, peanuts, and sugar.

Are Herbal Code Labs supplements vegan and vegetarian-friendly?

Yes, our supplements use plant-based capsules, not animal-based gelatin, making them suitable for both vegans and vegetarians.

Do your supplements undergo third-party testing?

Yes, all our supplements undergo rigorous pre and post-production testing, both in-house and by third-party labs.

Are your supplements compliant with various standards and certifications?

Yes, our supplements are vegan, GMO-free, FDA compliant, USDA Organic certified, and BMAA free. They are also made in the USA and 100% guaranteed.

Do you provide certificates of analysis (COA)?

Yes, you can find COA for every batch on each product page under the category C.O.A. or upon request

How do you ensure the quality and safety of the ingredients in your supplements?

Each ingredient in our supplements undergoes rigorous in-house testing to ensure the highest standards of quality and safety are met before production begins. This ensures that only the purest and safest ingredients are used in our formulations.

How do you ensure the freshness and efficacy of your supplements?

We produce small batches frequently to ensure that our products never sit on shelves for long periods. This practice guarantees that every supplement you receive is fresh, maintains the unique benefits of each ingredient, and remains highly effective.

Orders & Return Policy

What is your return policy?

We offer a 30-day money-back guarantee. Once you've contacted our customer service center and your case is approved, we'll process your refund. Refunds will be applied to your original method of payment within a certain timeframe.

How do I return a product I don't like?

If you're unhappy with your product, please contact our customer service to begin the return process. Our team will assist you with packaging and shipping regulations to ensure a hassle-free return procedure.

Is my credit card information secure on your website?

Yes, we take extraordinary security measures to ensure the safety of our customer’s information. We use advanced secure encryption technology to hide credit card information and prevent releasing sensitive customer information. Further, we do not store your credit card information, ensuring safe transactions. We also offer payment through PayPal if you prefer not to share your credit card information.

What if the product doesn't meet my expectations?

As part of our 30-Day Money Back Guarantee, if you don’t like the product, we will refund your money no questions asked. Simply write to support@herbalcodelabs.com with the subject line “REFUND” within 30 days of purchasing, providing your Order Number.

How can I contact you?

At this time, we primarily provide support through chat and email to ensure a faster response. Please feel free to reach out to support@herbalcodelabs.com with your query, and our team will be happy to assist you promptly.

Do you ship internationally?

Yes, we ship worldwide. Minimum order for international shipping is 3 products with a fixed shipping charge of $25.

Discounts & Subscriptions

Do you offer any discounts?

Yes, as a first-time customer, you can get a $5 discount by signing up for our newsletter. We also offer monthly discounts and offers to our subscribers.

Do you offer subscriptions?

Yes, we offer one-time purchase or subscription options for 1, 2, 3 or 4 months with a 5% discount on every recurring order.

Wholesales & Affiliations

Do you offer an affiliation program?

Yes, we offer options for collaboration. You can find more information [here](https://www.hclnutrition.com/pages/become-a-brand-influencer).

Do you offer wholesale pricing and distribution?

Yes, whether you regularly make bulk purchases or seek to enhance your product offerings, selling our products is an excellent way to attract a diverse range of health-conscious customers. To get started, kindly provide your company details and product interests via email.

CAPSULES & PACKAGING

What materials are the capsules made from?

The capsules are made from pure plant fibers, ensuring they are safe, environmentally friendly, and maintain the highest quality for your supplement.

Are the capsules compliant with pharmaceutical standards?

Yes, our capsules adhere to pharmaceutical standards and are trusted by pharmaceutical and nutraceutical companies.

Are there any ethical concerns associated with the capsules?

No, there have been zero ethical reports related to the capsules, ensuring they are produced responsibly.

What certifications do the capsules hold?

The capsules are ISO 22000 and ISO 9001 certified, and they are also Halal and Kosher certified, meeting a wide range of quality and dietary standards.

How does the packaging prioritize sustainability?

The packaging is thoughtfully crafted with sustainability in mind, using materials that protect your product's integrity while minimizing environmental impact.

Is the packaging safe for food products?

Yes, the packaging is made from FDA-approved food-grade plastic, which is free from dyes, additives, and harmful substances, ensuring it is safe for food products. It is made from food-grade plastic that is BPA-free, ensuring safety for the consumers. It also has non-allergenic properties and is RoHS compliant, ensuring it is safe for consumers with allergies.

Are recycled materials used in the packaging?

Yes, there is potential for using recycled materials that meet strict guidelines, further supporting environmental sustainability.